1. What does online learning entail?
Online learning at Education School offers a dynamic educational experience through our Virtual Learning Environment (VLE). It allows learners to access course materials and engage in discussion forums through our user-friendly VLE platform.

2. Can I study at my own pace?
Yes, learners have the autonomy to progress through their course materials at their own preferred pace. This approach is to accommodate individual schedules.

3. Are you accredited by educational organisations?
Absolutely, Education School is proud to be accredited by our esteemed awarding body – Focus Awards, and all our qualifications are approved by Ofqual. This accreditation ensures that our courses adhere to rigorous quality standards and are recognized and respected within the educational landscape.

4. Does online learning really work?
Yes, online learning has proven highly effective at Education School. Our courses are carefully designed to deliver quality education in a virtual setting. The flexibility offered empowers learners to take control of their learning journey, contributing to successful outcomes.

5. Why should I use online learning?
Opting for online learning allows learners to save on commuting cost and offers the convenience of studying at their own pace. This flexibility is particularly beneficial for individuals with work or personal commitments, enabling them to achieve a balance between education and other aspects of their lives.

6. What types of assignments do you give?
We administer written assignments to address the theoretical aspects of our courses. Additionally, certain courses include practical requirements to ensure a comprehensive understanding of the subject matter. To fulfil these practical requirements, students are expected to demonstrate skills in accordance with the course specifications. Further guidance on assignments, both written and practical, will be provided upon the commencement of your course.

7. What prerequisites are there for enrolling in your courses or registering on your courses?
There are no specific entry requirements for our courses, except that applicants must be 19 years or above and possess basic literacy and numeracy skills. To enrol, simply select your desired course, choose a payment plan from those displayed on our website, complete the application form, and proceed with the payment according to your selected plan.

8. What technology do I need to access your courses?
A PC or laptop with Microsoft Office installed is the only technology requirement for accessing our courses. No additional software is necessary.

9. What is the time duration of your courses?
The duration of each course varies. For specific information, please visit the respective course page. Our flexible structure allows learners to complete courses at their own pace within reasonable timeframes.

10. How much do courses cost?
The cost of each course is variable. For detailed information, please refer to our website or contact our admissions team at info@educationschool.co.uk.

11. Who should take an Online Course?
Our online courses are suitable for individuals seeking flexible learning options at a reasonable price. Whether you are a working professional, student, or someone with other commitments, our online courses provide the flexibility needed to balance education with your lifestyle.

12. Can high school students enrol in your courses?
Yes, high school students are welcome to enrol in our courses. Our diverse range of programs caters to various educational levels and interests.

13. Can I take more than one course at a time?
Certainly, you have the flexibility to enrol in and undertake multiple courses concurrently, allowing you to customise your learning experience based on your interests and goals.

14. What if I start the course late?
As the courses are self-paced, you can commence your studies at your convenience, and you have one year of access to complete each course.

15. What is the duration of the course?
The duration of specific courses varies. You can find detailed information on the course page of your interest.

16. When and how often will my course complete?
Our courses at Education School are designed with flexibility in mind, and they do not follow a strict meeting schedule. You can access course materials and engage in learning activities at times that suit your convenience, with 24/7 access to the course.

17. Do I need to buy textbooks?
The majority of our courses do not require the purchase of textbooks. All necessary course materials are provided digitally through our Virtual Learning Environment (VLE), and additional resources can be sourced online, including journals and authentic websites.

18. Who should I contact if I have additional questions?
For additional questions, please contact our support team via info@educationschool.co.uk. Once enrolled, you can direct course-related queries to your tutor through the “Message My Teacher” option on your VLE or via email, which will be provided upon registration.

19. Is there any age limit?
You must be 19 years of age or older when you start your course. Our educational offerings are open to learners of all ages. If you are under 19 years, please contact our admissions team via info@educationschool.co.uk for guidance.

20. Do you offer courses if I live outside of the UK?
Education School welcomes learners from around the world. Our online courses are accessible to individuals regardless of their geographical location.

21. Do you offer price matching if I find your course at a lower cost elsewhere?
Education School is committed to providing competitive pricing for our courses. If you come across a lower price elsewhere, please contact us at info@educationschool.co.uk, and we’ll do our best to address any concerns and ensure you receive the best value for your education.

22. What are acceptable payment methods?
We accept the following payment methods:

1. Credit or Debit Card
2. Bank Transfer

23. Is funding available?
No, our courses do not fall under the criteria for government funding.

24. My payment did not go through. What do I do?
If you encounter issues with your payment, please double-check your payment details. If the problem persists, contact our support team at info@educationschool.co.uk for assistance in resolving the payment issue.

25. Do you provide payment plans?
Yes, we offer payment plans for all our courses. You can visit the respective course page, and if you want to customise a payment plan, you can contact our admissions team at info@educationschool.co.uk.

26. Can I get a refund if I am unable to attend my Course?
A full refund is available only if you don’t access the Virtual Learning Environment (VLE) within 14 days of enrolment. Furthermore, please refer to our refund policy on the website or contact our support team to discuss your situation and explore available options.

27. Does the course fee include everything I need?
Yes, the course fee covers all necessary materials and resources required for the successful completion of the course. It also covers the cost of your certificates. You don’t have to pay anything else except for the course fee.

28. Can I pay for my course monthly?
Yes, we offer the option to pay for your course on a monthly basis. This provides added flexibility for learners managing their budget while pursuing their education.

29. I want to pay monthly but can’t see the option at checkout?
You need to select the monthly payment plan from your course page to see it at checkout. If the issue persists, contact our admissions team at info@educationschool.co.uk, and they will assist you in selecting the correct option.

30. What are the consequences if I miss a monthly payment?
We encourage you to set up the Direct Debit system to avoid missing any payments. There are charges of £10 for late payments. However, we understand that unforeseen circumstances may arise; you can contact our account team via accounts@educationschool.co.uk and we are here to work with you to find a suitable solution.

31. After payment what happens next?
After successful payment, you will receive a welcome email from Education School. This email will include important information such as login details and instructions on how to access your course. If you do not receive this email within 48 hours of making payment, please check your spam/junk folder or reach out to our support team via info@educationschool.co.uk

32. What should I do if I haven’t received login details after making a successful payment?
If you haven’t received your login details within a reasonable timeframe after payment, please check your email spam folder. If the issue persists, contact our support team at info@educationschool.co.uk, and we will promptly assist you in accessing your course.

33. What is the process for enrolment at Education School?
To enrol at Education School, please visit our process page and follow the straightforward online enrolment procedure.

34. When should I register?
Registration for courses is open at all times. However, it is advisable to register as early as possible to secure your spot in the desired course.

35. What are your Terms and Conditions?
Education School’s Terms and Conditions provide important details about enrolment, courses, and other essential information. You can find these terms on our website, and we recommend reviewing them before registering.

36. What steps should I take after completing the registration process?
After successful registration at Education School, you will receive a welcome email containing important details, including course access instructions and the enrolment form link. Follow the provided guidelines to log in, access your course materials, and commence your educational journey. It is mandatory to complete your enrolment form within 14 days of registering for your course; otherwise, your course access will be revoked.

37. What if I change my mind and want to withdraw from my course?
If you wish to withdraw from your course, please contact our support team for guidance via info@educationschool.co.uk, and they will assist you through the withdrawal process.

38. Do I need to buy textbooks?
The majority of our courses do not require the purchase of textbooks. All necessary course materials are provided digitally through our Virtual Learning Environment (VLE), and additional resources can be sourced online, including journals and authentic websites.

39. How do I access my course?
To access your course, log in to our Virtual Learning Environment (VLE) using the credentials provided in your welcome email. Once logged in, you’ll have full access to all course materials and resources.

40. How and where do I log into the learning platform?
You can log in to the VLE by clicking on the top right “LMS Login” button on our website. Enter your username and password, and you’ll be directed to the platform where you can access your courses.

41. What support materials are provided on the VLE?
Our VLE is equipped with a support materials, including books, course templates, and discussion forums. These resources are designed to enhance your understanding of the course content.

42. What happens if I forget my password / email?
In case you forget your password or email, you can use the “Forgot Password” option on the login page. Follow the provided instructions to reset your password or recover your email, ensuring seamless access to your account. Alternatively, you can email our support team at info@educationschool.co.uk.

43. How do I submit an assignment for marking?
To submit an assignment on the VLE, navigate to the designated section on the learning platform. Follow the submission instructions provided there, ensuring timely and accurate assignment submission.

44. How to view feedback on an assignment?
You can view feedback on your assignments by logging in to VLE. Navigate to the designated section for assignment feedback, where detailed feedback and grades will be provided by your tutor.

45. How do I change my password?
To change your password, log in to the VLE and navigate to the account settings or profile section. Follow the prompts to update your password securely.

46. When will my assignments be graded?
The assignments are typically graded within a specified timeframe outlined in your payment plan. The grading period ensures timely feedback to enhance your learning experience.

47. My work hasn’t been graded; it has been over the stipulated time frame?
Please check your online system – the submission status should show ‘submitted for grading’. If the status on the assignment page shows as ‘draft – not submitted’, your work hasn’t entered the grading list. Please click the submit button to confirm your submission. Alternatively, please contact your tutor or our support team. They will investigate the matter and provide updates on the status of your assignment grading.

48. How do I contact technical support during my course?
If you require technical support during your course, you can contact our dedicated technical support team via support@educationschool.co.uk. They are ready to assist you with any technical issues you may encounter.

49. What do I do if I have questions about an assignment?
If you have questions about an assignment, reach out to your course tutor via ‘Message my Teacher’ option on your course page. Tutors at Education School are available to provide clarification and guidance to ensure your understanding of the assignment requirements.

50. I want a tutorial by telephone; can this be arranged?
Certainly! If you prefer a tutorial by telephone, please contact our support team, and they will assist in arranging a convenient time for a telephone tutorial with your tutor. We strive to accommodate various learning preferences for a personalized educational experience.

51. What is the turnaround time for grading by tutors?
Tutors at Education School aim to grade submissions promptly. The specific timeframe for grading is mentioned on your chosen payment plan.

52. Whom should I contact regarding questions or concerns about the grading of my assignments?
For enquiries about assignment grading, please reach out to your course tutor through Message my Teacher option on your course page. Tutors are available to address your concerns and provide valuable feedback.

53. How do I see my feedback from submitted assignments?
You can view feedback on your assignments by logging in to VLE. Navigate to the designated section for assignment feedback, where detailed feedback and grades will be provided by your tutor.

54. What is the policy on plagiarised content?
Education School has a strict policy against plagiarism. Any instances of plagiarism will be addressed according to our academic malpractice policy, which may include consequences such as reassignment of work or more severe academic penalties.

55. What is the policy on AI-generated content?
The use of AI-generated content is not permitted at Education School. You can only take help from AI to generate ideas about your assignment. Assignments must reflect individual effort and understanding. Any suspicion of AI-generated content will be thoroughly investigated, and appropriate action will be taken in accordance with our academic policies.

56. I have submitted an incorrect piece of work for grading – what should I do?
If you realise you have submitted an incorrect piece of work, please contact your tutor or the support team at Education School immediately. They will provide guidance on the appropriate steps to rectify the situation.

57. What if I do not pass an assignment?
If you do not pass an assignment, your tutor will provide feedback on areas that need improvement. You may have the opportunity to revise and resubmit the assignment, ensuring you have the chance to demonstrate your understanding and enhance your learning experience.

58. What are the charges for re-enrolling?
Upon completion of one-year duration for our courses, re-enrolment charges apply based on the level of your course:
– For Level 1 and Level 2 courses, the re-enrolment charges are £15
– For Level 3 courses, the re-enrolment charges are £25
– For Level 4 courses, the re-enrolment charges are £35
– For Level 5 courses, the re-enrolment charges are £50