Complaints Policy
Education School's Complaints Policy ensures a fair and structured process for addressing dissatisfaction with services. Through defined stages, complaints are thoroughly investigated and actioned promptly, aiming for resolution within set timelines. Upholding transparency and fairness, this policy avoids discrimination against complainants, provides reasons for decisions, and ensures remedial action for valid complaints.
It also fosters continuous improvement by recording and reviewing complaints annually. Confidentiality, access to information, and conflict resolution procedures are integral parts of this policy's implementation.